Benefits:

Training & development
Wellness resources
Opportunity for advancement

Position Summary

This is a high-energy customer service position responsible for handling member check-ins, helping with studio upkeep, and providing top-tier customer service.

The ideal candidate is comfortable making 40-50 outbound calls per day, handling inbound inquiries, providing top-tier customer-services, and following up with both new and old leads. This is a position that requires evening availability IN PERSON.

This role is ideal for someone with experience in fitness sales, customer service, and member retention.

Compensation: Hourly
Hours: 4:00pm - 8:30pm Monday to Thursday and rotating Saturdays

Key Responsibilities

Make outbound calls daily to new and existing leads
Respond quickly to inbound inquiries with a strong focus on speed-to-lead
Handle member check-ins, payments, and questions
Maintain accurate CRM notes and client communication
Build relationships with members and prospects to maximize retention and referrals

Qualifications

Fitness sales experience preferred (gym memberships, personal training, wellness, or related industry)
Comfortable making outbound calls daily
Excellent communication and relationship-building skills
High-energy, self-motivated, and competitive personality
Passion for fitness and helping people achieve their goals

Preferred Qualifications

Experience with lead coverage, KPI tracking, and customer service

If you're a driven professional who loves fitness, community, and making a real impact, we'd love to meet you.

Compensation: $16.00 - $16.00 per hour

D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world’s best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.

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